RETURN AND REFUND POLICY

shutupandpet.me

Overview

We want you to be happy with your purchase. This Return and Refund Policy explains your rights and options if you need to return a product or request a refund.

Since our products are printed on demand specifically for you, please review this policy carefully before making a purchase.

§1. YOUR RIGHT TO RETURN (14-DAY WITHDRAWAL PERIOD)

1.        If you are a consumer in the European Union, you have the right to return your order within 14 days of receiving it, without giving any reason.

2.        The 14-day period starts from the day you (or someone you nominate) receives the product.

3.        To exercise this right, you must notify us of your decision to return by sending a clear statement to:

–         Email: contact@shutupandpet.me

–         Post: ShutUpAndPetMe Dariusz Sawicki, ul. Solariego 1/414, 02-070 Warsaw, Poland

4.        Your return notification must include:

–         Your full name

–         Your address

–         Your email address

–         Order number

–         Date of order and date you received the product

–         Description of the product(s) you are returning

–         A clear statement that you wish to withdraw from the contract

5.        To meet the deadline, simply send your notification before the 14-day period expires.

§2. RETURNING THE PRODUCT

1.        After notifying us, you must return the product to:

             ShutUpAndPetMe
Dariusz Sawicki
ul. Solariego 1/414
02-070 Warsaw
Poland

2.        You must send the product back within 14 days from the day you notified us of your withdrawal.

3.        Return shipping costs are your responsibility. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

4.        The product should be returned in its original condition. You may try on the t-shirt to check fit and quality (as you would in a physical store), but products that show signs of use, washing, or damage may be subject to a reduced refund.

§3. REFUNDS

1.        Once we receive your returned product, we will process your refund within 14 days.

2.        What we refund:

–         The full price of the product(s)

–         The original delivery cost (standard delivery rate only)

3.        What we don’t refund:

–         Return shipping costs (paid by you)

–         Additional delivery costs if you chose a more expensive delivery option than our standard delivery

4.        Refund method: We will refund you using the same payment method you used for the original purchase, unless you agree otherwise.

5.        Deductions: We may reduce your refund if the product shows signs of use beyond what is necessary to check its nature, characteristics, and fit.

§4. SIZE EXCHANGES

1.        We do not offer direct size exchanges. Because each product is printed on demand after you order, we cannot simply swap sizes.

2.        If you need a different size:

–         Return the original product following this policy

–         Place a new order for the correct size

3.        To avoid size issues: Please carefully check our size chart on the product page before ordering. Sizing may vary between styles.

§5. DAMAGED OR DEFECTIVE PRODUCTS

1.        If you receive a product that is damaged, defective, or not what you ordered, please contact us immediately.

2.        Report damage within 30 days of receiving your order. This allows us to resolve the issue quickly with our fulfillment partner.

3.        When reporting a damaged or defective product, please include:

–         Your order number

–         Description of the problem

–         Photographs of the damaged/defective product

–         Photographs of the packaging (outside and inside)

4.        We will cover costs for replacing genuinely damaged or defective products, including shipping.

5.        Depending on the situation, we will offer:

–         A free replacement, or

–         A full refund

§6. WRONG ITEM RECEIVED

1.        If you receive the wrong item (different design, wrong size that wasn’t your error, etc.), contact us immediately with:

–         Your order number

–         Description of what you received vs. what you ordered

–         Photograph of the item received

2.        We will arrange for the correct item to be sent to you at no additional cost, or offer a full refund.

§7. LOST OR MISSING PACKAGES

1.        If your order hasn’t arrived within the expected delivery time (6-10 business days + a few extra days for potential delays), please contact us.

2.        We will investigate with our shipping partner and either:

–         Resend your order, or

–         Issue a full refund

3.        Please ensure your shipping address is correct when ordering. We cannot be responsible for packages sent to incorrect addresses provided by the customer.

§8. NON-RETURNABLE SITUATIONS

1.        We reserve the right to refuse a return or reduce the refund amount if:

–         The product has been worn (beyond trying on), washed, or damaged by you

–         The return is requested after the 14-day withdrawal period

–         The product is returned without prior notification

§9. HOW TO START A RETURN

Step 1: Email us at contact@shutupandpet.me with: - Your order number - Reason for return - Required information (see §1.4 above)

Step 2: Wait for our confirmation email with return instructions.

Step 3: Ship the product to our return address (see §2.1).

Step 4: Once we receive and inspect the product, we’ll process your refund within 14 days.

§10. CONTACT US

If you have any questions about returns or refunds, please contact us:

•          Email: contact@shutupandpet.me

•          Phone: +48 603 607 517

•          Address: ShutUpAndPetMe Dariusz Sawicki, ul. Solariego 1/414, 02-070 Warsaw, Poland

We aim to respond to all inquiries within 48 hours.

§11. YOUR STATUTORY RIGHTS

This policy does not affect your statutory rights as a consumer under EU law or the national law of your country of residence.

This policy is effective as of 3rd February 2026.